Return Policy and Warranty Information
For products that are returnable. If for any reason that you are not satisfied with the quality of the product you receive, you may return unused product within 15 days of purchase for a refund with the following conditions:
The product return of unused new product will incur a restocking fee of 25%.
Product that has been used in any way is not returnable. (Laying product on the floor only once will be considered a used product - as lint and dust is easily adhered to flooring.)
Original shipping and handling costs are not refundable for returns. The customer pays for the return shipping cost as well.
Orders under $50.00 for product cost are not returnable. Items purchased from the clearance page are not returnable.
If product is received by the customer damaged or if we make a mistake and ship the wrong quantity or color, the customer will not incur any charges to fix the error.
If there are any problems or questions with your order please call our business office toll free at: 1-877-822-6622.
If product is thought to be defective under normal use within the warranty period, please contact customer service. If product is determined to be defective and the customer ships product back to Greatmats, the customer will be reimbursed for shipping costs incurred when the product is received by Greatmats and determined to be defective merchandise.
When Greatmats files a claim for product issues with a manufacturer, Greatmats can only file one claim per customer order.
Special Orders and Non Returnable Products:
Some products are special order and are not returnable. Some of our vendors do not accept returns and these products are noted as a Special Order or a Non-Returnable product at the time of order or when a quote is provided. Items purchased from the clearance page are not returnable.
Warranty Information:Please review all warranty information per product on our product information pages. Warranties will vary from product to product. If you don't find what you are looking for online please call customer service or email us your request.
These Greatmats' policies may be changed without notice.